The VA New York/New Jersey Veterans Health care Community Phone Care Application is a network-wide initiative created by Nursing Services with a intention of expanding accessibility to treatment for veterans served in the New York/New Jersey space. Veterans are to contact their clinics through the administrative work week which is Monday by means of Friday from 8:00am to 4:30pm excluding Nationwide Holiday seasons. After 4:30pm and on weekends and Federal Holiday seasons, veterans, their households and substantial other people are able to make contact with an seasoned and educated registered expert nurse by calling 1-800-877-6976. The Registered Nurses response healthcare concerns.
This program was decided on nationally – as 1 of the top ten (it was fourth) – as an revolutionary nursing apply by the Section of Veteran Affairs. It was advised that this plan be the benchmark for Consolidated Phone Treatment Applications in all Department of Veterans Affairs professional medical centers.
The VISN3 Phone Triage/VA Nurses Helpline is a company readily available to all veterans in the VISN 3 area. This includes the VA Medical Centers in the Bronx, Brooklyn, Manhattan, Hudson Valley, New Jersey, Northport and their linked satellite clinics. Local VA health care contacts are offered to veterans outdoors this space.
All telephone calls are answered by a employees of qualified registered nurses who are experienced in critical treatment, phone assessment, and crisis intervention. The triage nurses just take edge of lots of various assets to enable veterans and their people, such as computerized individual information, medical professionals, pharmacists, clinical administrators, triage protocols and computer system/tricky duplicate references. Our triage nurses present both healthcare and psychological assistance. They can assistance with a wide assortment of challenges and/or considerations that can consist of, but are not limited to, the subsequent:
- symptom investigation
- initial aid procedures
- anxiety/stress and anxiety
- medication issues
- lab test effects
- affected individual education about specific illness entities, these types of as diabetic issues, high blood stress or high cholesterol
- planning for specified strategies
- verify appointments
- caregiver aid
DO NOT Phone the VA Nurse Helpline for an crisis. If you, or the social gathering of problem, have upper body ache, difficulty respiration, reduction of consciousness, critical bleeding or injury, poison ingestion, seizure, reduction of eyesight or any other everyday living threatening trouble, Connect with 911 Quickly.
Health care gurus can make the most of the Telephone Triage nurses to make adhere to-up calls to patients with acute difficulties. Illustrations contain checking in on a newly diagnosed diabetic recently started out on insulin or contacting a affected person waiting around for the final results of a lab exam in advance of starting off antibiotic therapy. This kind of simply call can enable boost instructing, help allay the patient’s nervousness, and protect continuity of care. It will also provide to enhance individual fulfillment.
On top of that, observe-up calls are manufactured to picked patients who have ambulatory medical procedures on a Friday or prior to a holiday getaway.
The Phone Triage/VA Nurses Helpline workers is made up of enthusiastic, caring nurses who are fully commited to serving to the veteran patient, their families and their significant others. They give high quality assistance, make improvements to accessibility to complete key treatment and protect continuity of treatment.
Measures IN Telephone TRIAGE: When you simply call the VA Nurse’s HELPLINE, we will want to inquire you some inquiries to figure out what your desires are. Listed below are the queries and strategies you will face on a standard simply call:
1) Caller identification
• Who are you and what is your previous 4 quantities of your Social Safety Selection?
• Which VA Health care Middle do you commonly go to for medical notice?
• What is the motive for calling the HELPLINE?
2) Critique information on laptop
• Nurse asks a series of inquiries and tends to make decisions
The Nurse will recommend you to both
• simply call 911
• go to the Unexpected emergency Home
• connect with for a clinic appointment
• give you home care instructions and to see your health care provider at future scheduled appointment
4) The telephone get in touch with is documented in your health-related record and all medical calls are forwarded to your service provider.